The labor shortage will persist for years and decades. An important part of any solution must include profitable hiring of the tens of millions of Americans with criminal records. Pioneering business owners have already done the hard work - they created processes to select and support justice-impacted individuals. Businesses that emulate these practices have gained access to an immense talent pool that delivers engaged, loyal and profitable employees. Author and researcher Jeff Korzenik shares some important highlights of his decade-long investigation of "second chance hiring."